Return Policy

Tumbarumba Window Plantpot Holder - Lifetime Guarantee Policy

Thank you for choosing the Tumbarumba Window Plantpot Holder! We stand by the quality of our products and are proud to offer a Lifetime Guarantee for this item. Please review the details below to understand what is covered and how to make a claim.

  1. What Does the Lifetime Guarantee Cover?
    This guarantee covers defects in materials and craftsmanship under normal use, ensuring that your Tumbarumba Window Plantpot Holder remains functional and durable.
  2. What Is Not Covered?
    The Lifetime Guarantee does not cover:
    Normal wear and tear, including fading, discoloration, or minor surface scratches.
    Accidental damage, misuse, or improper installation.
    Exposure to extreme weather conditions (e.g., heavy storms, prolonged submersion in water).
    Modifications or alterations to the product.
    Damage caused by impact, dropping, or excessive weight beyond intended use.
  3. What Does “Lifetime” Mean?
    Our Lifetime Guarantee applies for the reasonable lifespan of the product under normal use. While the Tumbarumba Window Plantpot Holder is designed for durability, it is subject to material limitations over time. We define "lifetime" as 15 years from the date of purchase, which aligns with industry standards for similar high-quality products.
  4. How to Make a Warranty Claim
    If you believe your Tumbarumba Window Plantpot Holder has developed a defect covered by this guarantee, follow these steps:
    Contact our Customer Service Team at customer@smarta-living.com.
    Provide proof of purchase (e.g., order confirmation, receipt).
    Submit clear photos of the issue and a brief description of the problem.
    Our team will assess your claim and determine whether a repair, replacement, or refund is applicable.
  5. Additional Terms
    This guarantee applies only to the original purchaser and is non-transferable.
    Replacements are subject to product availability and may be of a similar model if the original is discontinued.
    Customers are responsible for shipping costs related to returns unless the product is confirmed defective.
    For further details or to submit a claim, please visit our Warranty & Returns page or contact us at [your customer service email].
    Thank you for your trust in Tumbarumba!